Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 5 years old. For me (as a customer ...

My last keynote speech was for 2000 people at a conference in Florida on March 8th, 2020. By the end of that week, 11 speaking gigs canceled. By the end of April, my calendar was wiped clean. Like ...

Maintaining the 3R’s is a critical component of establishing effective training to researchers and others working with animals. Training in a virtual setting easily allows for reduction of animal use, ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

One of VR’s biggest strengths is the ability to make those at a distance feel like they’re physically near each other. While this is great for visiting with friends remotely, there’s a number of VR ...

The U.S. Secret Service’s National Threat Assessment Center (NTAC) is expanding access to its nationally recognized training on preventing targeted violence, offering a series of free virtual ...

FORT BELVOIR, Va. -- A four-man team of Soldiers sits in a nondescript building on Fort Belvoir, Va., each at his own desk, surrounded by three monitors that provide them individual, 3D views of an ...