The Top 25 call handling words and phrases are ranked for positive impact to assist agents in delivering great customer service. It is essential to emphasize that all 25 words and phrases are ...
The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...
DEAR MISS MANNERS: Can you please advise me on how to quickly and politely end a call with a customer service agent after the issue I’m calling about has been resolved? The agents often continue to ...
Customer Service Scripts for the Top 25 CX Words In a call center environment, the agent's language significantly impacts delivering great customer satisfaction (Csat). When Csat improves, the agent's ...
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