A new cloud-based knowledge management solution within the Oracle Service Cloud is has been launched to help organizations deliver a better customer experience, while reducing overall customer support ...

LiveLOOK customers will benefit with a more seamless path to the Oracle Service Cloud suite and overall Customer Experience portfolio offering, with no disruption to their current solution.

Oracle ORCL is making a bold push into the cloud, positioning it as the cornerstone of its next growth phase. In the fourth ...

Oracle figures it doesn't make sense to offer its applications in the cloud and not provide infrastructure and a platform too. Will customers bite?

Oracle announced a strategic partnership with Amazon Web Services on Monday afternoon, following earlier deals with Microsoft and Google.

Oracle has released an update to its Oracle Service Cloud that adds new tools to give companies more insight about their customers. Customer service staff who get the update will now see an online ...

Oracle is adding a new managed offering to its Cloud@Customer platform that will allow enterprises to run applications on proprietary optimized infrastructure in their own data centers to address ...