When it comes to the allocation of hardware resources, one thing that usually gets the short shrift is the help desk. After all, it’s not like the help desk is tied to an application that a business ...

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...

Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...

ORLANDO, FL--(Marketwired - Jun 5, 2013) - Unimax Systems Corporation ®, a leading provider of employee self service, telecom reporting and MAC administration software, today unveiled a new Unified ...

Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...

Since its launch, the Apple iPad has defied criticism and claims that it is a mere consumer toy unsuited for legitimate business. Companies of all sizes are embracing–or at least considering embracing ...

NEWTON, Mass.--(BUSINESS WIRE)--Hayes Management Consulting announced today that it will provide its Legacy Application IT Help Desk services to Moses Cone Health System as it converts to Epic Systems ...

Chatbots initially made their mark on campus as a repository of FAQ-type information, answering general questions and helping students navigate admissions processes and the like. A few years in, a new ...

A "bring your own support" movement is sprouting up within BYOD programs as employees become more self-sufficient. Is this a death knell for the IT help desk? One possible savior: an enterprise Genius ...

Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...