The report by the Treasury Inspector General for Tax Administration called on the IRS to include more phone lines and to ...

More transparency is needed when reporting IRS telephone level of service and average wait time,” the Treasury Inspector ...

Taxpayers are unable to get through to live help through the IRS's toll-free phone lines, even when the IRS claims its wait ...

The IRS has issued a warning about a scam promising $1,390 relief checks this summer. This misinformation, spread via social ...

The IRS’ user experience services office submitted its “2029+” modernization plans to the Treasury Department in May, but it's yet to be implemented.

The IRS has issued a crucial warning about a scam promoting a fake $1,390 'relief check' this summer. This misinformation, ...

FILE – A sign outside the Internal Revenue Service building is seen, May 4, 2021, in Washington. The IRS has announced Jan. 29 as the official start date of the 2024 tax season, and expects more ...

IRS improves phone service but many taxpayers still on hold 20 minutes The National Taxpayer Advocate examined other challenges in the latest midyear report — and at least one success story ...

For the 2023 filing season, the Treasury set a goal of achieving an 85% level of service on the IRS’s toll-free telephone lines. Staffing went up to cover the telephone lines.

Presidents Day weekend is traditionally a hectic period in the tax-filing season, with IRS phone lines experiencing peak call volumes. Celebrated on the third Monday of February, this year it ...

As the tax-return filing season sets to open Jan. 29, the Internal Revenue Service is getting some timely criticism — from within its own ranks.

“Next year, if they cut 10,000 or 20,000 employees, they're headed back to really bad taxpayer service on the phone,” he said. "And the taxpayer priority line will become an oxymoron.” ...