Taxpayers are unable to get through to live help through the IRS's toll-free phone lines, even when the IRS claims its wait ...

“By introducing the Improving IRS Customer Service Act, Sen. Warner and Senator Cassidy have earned the gratitude of every taxpayer who’s ever had to contend with the IRS’s notoriously ...

The Internal Revenue Service headquarters in Washington, D.C. The Internal Revenue Service made progress on its customer service and systems last year, but it's still facing challenges with processing ...

The IRS’ rating covers just 35 of its 102 customer-service numbers and doesn’t count the many callers who hang up in frustration or get sent to recorded messages, said Collins in her midyear ...

A bipartisan pair of lawmakers, Sen. Bill Cassidy, R-Louisiana, and Mark Warner, D-Virginia, introduced legislation supported by the American Institute of CPAs to improve customer service at the ...