AI is not a new thing for Salesforce, which has been working on its Einstein AI platform since 2016 as a tool to help improve customer relationship management (CRM), marketing and sales processes.

Salesforce's AI chief says companies are frustrated by generative AI’s unreliability, such as hallucinations, or when AI spouts incorrect or biased information, and that the problem keeps many ...

After updating to WhatsApp for iOS 25.19.75 via the App Store, some users will see a new Create with AI option after navigating to Settings > Chats > Default chat theme > Chat theme. The feature was ...

The basic idea behind agentic AI is that it can go beyond basic question and answer to actually be able to take action on behalf of a user. In the case of the Einstein Service Agent those actions ...

AI models are trained to predict likely continuations—for example, the next word in a sentence—and while today’s models excel at mimicking human reasoning, they fall short of any real ...

The CAD/CAM design giant is putting Salesforce generative AI to work as part of its AI-augmented journey to enhance its employee and customer experience.

Einstein Copilot relies on your internal documentation and data to ground generative AI prompts with helpful context and provide accurate and relevant information. As Salesforce says, “Good AI ...

As AI-powered chatbots become more human-like and conversational, they can improve efficiency and customer experience, but also come with a unique set of challenges, such as ensuring data privacy, and ...

AI is more likely to create a generation of ‘yes-men on servers’ than any scientific breakthroughs, Hugging Face cofounder says Beatrice Nolan Updated June 20, 2025 at 5:32 AM ...

Salesforce says its Einstein Service Agent, built on Einstein 1, the company’s AI platform, doesn’t need to be pre-programmed with a map for interacting with customers.