Airline customer service improved in 2020, rising to its highest level since 1994. That's right, air travel got better while the world fell apart, at least according to the latest numbers from the ...

The coronavirus pandemic has shown that building a strong chat and messaging infrastructure has never been more vital to companies that want to provide the best customer support experience possible.

SHANGHAI: 5 Nov. 2020 — Although dealers in China now utilize digital tools in multiple processes of after-sales services, digital service capabilities throughout the entire after-sales process are ...

Against a backdrop of sagging new-vehicle sales, temporary closures and other operational and financial challenges posed by the COVID-19 pandemic, dealerships in Canada are improving service ...

Customer experience is key to a customer retention rate that leads to more deals and revenue. Learn how companies like MasterCard are implementing AI strategies that are transforming how customer ...