If your problem is not resolved through the IRS website, your next best bet is to get in touch with the local IRS office. Your chances are much higher that you'll get to speak with a live person ...

You might need to contact the IRS to inquire about your refund or request a tax transcript. There are many ways you can contact the IRS, including online, via phone, and in person.

The IRS has a list of resources online to help with each of the above topics. You can also make an in-person appointment with a representative instead of searching online.