I read The Checklist Manifesto: How To Get Things Right eager to be enlightened. I wasn't. Don't get me wrong--it is a good book and likely a worthwhile read for almost anyone outside of industries ...

Take a moment to try to think about all of the current projects going on within your business. Impossible, right? After all, there are marketing projects, new product development, IT upgrades … the ...

How simple, familiar tools like Excel—when used correctly and shared with everyone—can be used to very effectively support continuous improvement. George Husted, director of software and controls, ...

Many of us have repetitive tasks to complete. Often we find that if we don’t have any guidance, we may forget certain steps in a process. Sometimes even with simple steps involved we can get ...

Periodically auditing the way your business runs can help you identify problems and ensure established procedures are followed. An audit -- which can be conducted by internal staff members or an ...

Vendors are key to the success of almost every information technology consultant. Strong vendor relationships help good consultants excel, but a dysfunctional vendor alliance can sink even the most ...