More transparency is needed when reporting IRS telephone level of service and average wait time,” the Treasury Inspector ...

The report by the Treasury Inspector General for Tax Administration called on the IRS to include more phone lines and to ...

Scammers often pretend to be Internal Revenue Service (IRS) agents, which is successful due to most people's fear of tax-related trouble. However, the IRS never starts a case with a phone call.

These next few weeks – are the worst time to call the IRS for help. Last year – The Taxpayer Advocate Service said the telephone service answered 35% of calls it received compared to 13% in 2022.

Rettig said the IRS expects to return to “normal” levels of phone service during the 2022 fiscal year, which he defined as “right around 70%” of calls answered, as the agency recovers from ...

By FATIMA HUSSEIN, Associated Press WASHINGTON (AP) — Taxpayers calling the IRS for help processing their taxes this filing season may find it harder than normal to get someone on the phone ...

Earlier, the IRS gave a breakdown indicating how much would be spent on help answering the phone ($3.1 billion), new technology ($4.8 billion), operations ($25.3 billion) and enforcement and ...

WASHINGTON (AP) — Taxpayers calling the IRS for help processing their taxes this filing season may find it harder than normal to get someone on the phone, experts say, a problem that is only ...