The salutations and closings in your messages tell the reader something about your attitude and emotions. Joan Waldvogel, writing in the 2007 "Journal of Computer-Mediated Communication" calls ...

In business, relationships build partnerships and loyal customers. When writing a business letter, you establish the relationship from the beginning with the salutation. Whether you are sending ...

Even in business correspondence, she is now seeing breezy substitutions (“Hi!”) for the conventional salutation (“ Dear ...”) and closing ...

The salutation you use at the end of a business email offers a chance to communicate your overall intention, let recipients know that you wish them well and preserve mutual trust, no matter the ...

The era of email is fraught with unintended consequences that can leave wrong impressions and sometimes hurt feelings. I've just learned it's best to keep it simple and avoid colorful ...