The IndiGo flight crew initially sought permission to divert to Pakistan's airspace but were denied. They subsequently navigated toward Srinagar while managing significant technical alerts and manual flying due to challenging conditions with the help of the IAF.

At one point during the flight, DGCA stated that the plane entered a steep and rapid descent of 8,500 feet per minute.

When IndiGo's Delhi-Srinagar flight of May 21 flew into severe turbulence and a hailstorm near Pathankot, they first tried to steer clear of the bad weather but were not allowed to do so by Lahore ATC.