Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

Every year, the American Customer Satisfaction Index (ASCI) releases its survey of the travel industry. It has just issued ...

American Airlines is rolling out a redesigned app through the end of May, the airline said Monday. In response to customer ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

according to data released Tuesday from the American Customer Satisfaction Index. Hilton led other lodging operators for guest satisfaction — despite its satisfaction ranking on the index ...

according to the American Customer Satisfaction Index (ACSI ®) Travel Study 2025, as airlines, lodging, car rentals, rideshare services, and online travel agencies all lose ground. Notably ...

Based on the 2024 American Customer Satisfaction Index, which surveyed U.S. consumers between April 2023 and March 2024, 23 fast food chains were rated on speed, friendliness, and accuracy.

Using data from the American Customer Satisfaction Index, 24/7 Wall St. identified the most popular restaurant chains in the United States. We ranked 13 major, full-service restaurant brands with ...